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Port Authority of New South Wales works to provide our customers with a professional service that consistently aims to add value and take their business needs into full consideration.

The four pillars of our Customer Service Charter are:

Standards

We will behave with integrity and be above board in our business dealings and relationships.

Engagement

We are committed to proactive forms of engagement with our customers.

Consistency

We will be consistent in our approach and processes.

Timelessness

We will respond to enquiries and issues in a timely and effective manner.