Back of a Port Authority vessel with Port Kembla visible in the background
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  • Harbour Master's Directions
  • Port charges
  • Wave, wind and tide
  • Cruise schedule
  • Notices to mariners
  • ShIPs login
  • cPORTS login: Newcastle
  • cPORTS login: Port Kembla
  • Port Authority of New South Wales works to provide our customers with a professional service that consistently aims to add value and take their business needs into full consideration.

    The four pillars of our Customer Service Charter are:

    Standards

    We will behave with integrity and be above board in our business dealings and relationships.

    Engagement

    We are committed to proactive forms of engagement with our customers.

    Consistency

    We will be consistent in our approach and processes.

    Timelessness

    We will respond to enquiries and issues in a timely and effective manner.