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  • Our cruise operations teams facilitate the arrival and departure of some of the biggest cruise ships and the 1.3 million passengers that travel through our two Sydney cruise terminals each year.

    With Sydney being one the world’s premium cruise destinations, teams get to work across the Overseas Passenger Terminal at the world-famous Circular Quay and at White Bay Cruise Terminal in Balmain to liaise with cruise line customers, cruise ship crews and manage external contractors who assist passengers as they take the trip of a lifetime.

    Join the Port Authority cruise team and you’ll be part of this and the fastest growing tourism sector in Australia, working in prestigious waterside locations with some of the biggest passenger ships in the world.

    “My role can encompass a wide range of activities relating to ship-day operations to cruise-related projects like cruise content on our website, signage and wayfinding. Never had the same day twice – it’s great! And I work with a fantastic bunch of people – all passionate, committed professionals."
    Lal, Cruise Operations - Port Authority of NSW

    Where could a cruise operations career at Port Authority take you?

    Here are just some of the ways you could join our cruise operations team or assist with cruise ships and passengers at our terminals:

    • Duty manager, cruise operations
      Our duty managers, cruise operations are the front-line link between our terminals, the cruise lines and cruise terminal stakeholders. They work collaboratively with our cruise line customers, manage the relationships with our external contractors and oversee the systems that help us efficiently process thousands of passengers per ship. As well as, work to ensure the safety and security of the terminal and its precinct, along with the passengers and public who occupy them.

    Please note the other cruise roles below are through external contractors:

    • Terminal security
      Our cruise terminals and passengers are kept safe and secure by our terminal security teams, who are contracted externally to TechGuard Security

    • Baggage handling
      The baggage handling teams help transfer passenger's luggage on ship days. They are contracted externally through the cruise lines.
    • Stevedoring 
      The stevedoring teams help load cruise ships with baggage and the supplies they need for their time out at sea and are contracted externally through the cruise lines.

    • Passenger processing
      Our passenger processing and terminal teams help passengers through the terminals and the check in process and onto the cruise ships. They are contracted externally through the cruise lines.