Aerial shot of Port Botany
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  • Port Botany Frequently Asked Questions

    How can I collect my container from port?

    Port Authority of New South Wales does not manage containers or cargo on ships. Containers can only be collected via your shipping company or freight forwarder and NOT directly from the port.

    For information regarding container related fees, delivery and other processes please contact your shipping company or freight forwarder.

    How much customs do I have to pay for my goods?

    To find out any information relating to customs, including fees, please contact the Australian Customs Service:

    phone: +61 2 9313 3010
    8am to 5pm (AEST) Monday to Fridays excluding national public holidays
    email: information@customs.gov.au or cargosupport@customs.gov.au
    How can I work on the docks?

    Port facilities at Port Botany are operated the stevedore companies:

    DP World, Port Botany Container Terminal Gate B37, 42 Friendship Road Matraville NSW 2036, Australia Telephone

    phone: +61 2 9394 0900

    Patrick Container Terminal, Port Botany Gate B110, Penrhyn Road, Port Botany NSW 2036, Australia Telephone

    phone: +61 2 9394 0000
    facsimile: +61 2 9394 0395

    Hutchison Port Holdings Sydney International Container Terminals Pty Ltd Level 19, BT Tower 1 Market Street, Sydney NSW 2000

    phone: + 61 2 8268 8000
    Who can I contact for information on landside operations at Port Botany?

    All enquiries relating to landside operations at Port Botany (container terminals, Bulk Liquids Berths and associated Enfield Intermodal Terminal) should be referred to NSW Ports.

    phone: 1300 922 524